IMPORTANT UPDATE: The Visitor Toll Pass pilot program is temporarily suspended until further notice for all visitors traveling through Orlando International Airport due to the events surrounding the novel coronavirus, COVID-19. We sincerely apologize for any inconvenience. If you have questions, please check our frequently asked questions below or call customer service at 407-690-5300. Please note, you may experience longer wait times for the customer call center due to high call volumes. Please check back here for updates.

About Visitor Toll Pass™

  • What is the Visitor Toll Pass™ pilot program?

  • How do I participate in the pilot program?

  • How does Visitor Toll Pass™ work?

  • Where do I pick up and return a Visitor Toll Pass™?

  • What are the benefits of participating in the Visitor Toll Pass™ pilot?

  • Will Visitor Toll Pass™ work with any rental car?

  • Do I need to decline participation in the rental car toll program?

Using Visitor Toll Pass™

  • Where do I pick up Visitor Toll Pass™ when I arrive at Orlando International Airport?

  • Where do I install the pass in the vehicle?

  • Can I use the Visitor Toll Pass™ on all toll roads in Florida?

  • How long can I keep Visitor Toll Pass™?

  • Where do I return Visitor Toll Pass™ when departing from Orlando International Airport?

  • I lost my unique trip link. How do I access my reservation online?

  • How is my Visitor Toll Pass™ activated?

  • How will I know Visitor Toll Pass™ is working properly?

  • Can I see my toll transactions in real time?

  • What do I need to do if I change rental vehicles?

  • What happens if I drive through a tolling point and do not have Visitor Toll Pass™hanging from the rearview mirror?

Billing & Payment

  • Is there a fee if I do not return Visitor Toll Pass™?

  • When will my credit card be billed for toll transactions?

  • Is there a service fee for using Visitor Toll Pass™?

  • How do I update my credit card information?

  • What happens if my credit card rejects Visitor Toll Pass™ charges?

  • How do I dispute a toll charge?

  • What do I do if my rental car company charged me for a toll I paid with Visitor Toll Pass™?